JOB TITLE: Desk-Based Account Manager (Contract Position)

· 3+ years’ experience in customer service role.

· +- 3 Years Call Centre experience.

· Strong communication and fluency in English and one African language

· Computer Literacy.

· Efficiency, Time management and strong typing skills

· Analytical.

· Strong to attention to detail.

· Listening skills.

· Outbound sales call centre experience

· Understanding of churn and out of contract

EXPERIENCE (Minimum necessary before being considered for the Job)

COMPETENCIES:

KEY TASKS

· Diffuse customer problems and provide first time call resolution.

· Diagnose customer issues through process of elimination by asking probing questions.

· Selling fixed and mobile products to the clients.

· Receive Inbound customer calls chat and email queries and resolve within company SLA.

· Answering or making calls to clients to learn about and address their need complaints or issues with products or services.

· Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients are supported and valued.

· Building lasting relationships with clients and other call centre team members based on trust, accountability, and reliability.

· Understanding to strive and meet or exceed call centre metrics while providing excellent and consistent customer service

Closing date: 22 August 2022.

Should you not be contacted within 2 weeks from the closing date, please consider your application unsuccessful.