JOB TITLE: Desk-Based Account Manager (Contract Position)

·       3+ years’ experience in customer service role.

·       +- 3 Years Call Centre experience.

·       Strong communication and fluency in English and one African language

·       Computer Literacy.

·       Efficiency, Time management and strong typing skills

·       Analytical.

·       Strong to attention to detail.

·       Listening skills.

·       Outbound sales call centre experience

·       Understanding of churn and out of contract


EXPERIENCE (Minimum necessary before being considered for the Job)



  • Team player
  • Persuasion Skills
  • Action Oriented
  • Problem solving and decision making
  • Self-motivated
  • Excellent Communication Skills Verbal and Written
  • Efficiency, Time management and strong typing skills
  • Computer Literacy
  • Analytical
  • Strong to attention to detail
  • Listening skills


·     Diffuse customer problems and provide first time call resolution.

·     Diagnose customer issues through process of elimination by asking probing questions.

·     Selling fixed and mobile products to the clients.

·     Receive Inbound customer calls chat and email queries and resolve within company SLA.

·     Answering or making calls to clients to learn about and address their need complaints or issues with products or services.

·     Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients are supported and valued.

·     Building lasting relationships with clients and other call centre team members based on trust, accountability, and reliability.

·     Understanding to strive and meet or exceed call centre metrics while providing excellent and consistent customer service

Closing date: 08 December 2022.

Should you not be contacted within 2 weeks from the closing date, please consider your application unsuccessful.